Everything from your free check, filed as one dated case: the photographs, the assessment, a PDF report, a message ready to send your landlord, and a record of what comes back.
Condensation on a cold surfacePenetrating moisture at the window reveal cannot be ruled out from photographs alone.
CONFIDENCE
Medium
4Uncertainty and evidence gaps
The photographs show where growth is and how far it extends. They do not show moisture readings, the wall construction or what is behind the reveal, so a hidden leak cannot be excluded.
G1A photograph of the outside wall below this window
G2A wider shot showing the radiator and any ventilation
5 · Next action
Share the case file with the landlord and ask for an inspection of the window reveal and lintel, including a moisture reading.
What you get
Seven things, in one case.
The same list as the pricing page and the checkout, because it is the same product.
Everything in one place: the photographs, the letter, the report and the dates, as one folder. Illustrative.
01
Persistent case you can add to and reopen
One place for the photographs, dates, assessment and every reply. Add to it as things change; reopen it if the mould returns.
02
Dated PDF report with your photographs
The assessment and the evidence register as a dated document your landlord, council or adviser can read without an account.
03
Structured evidence register
Every photograph numbered and dated, with your note on what it shows, whether it was a follow-up, and what a photograph cannot establish.
04
Timeline of who did what, and when
Report sent, acknowledgement, inspection, works, follow-up: each a dated entry.
05
Ready-to-send landlord message
A plain-English message drafted from your case, with the report attached, ready to adapt and send.
06
Secure share link that expires after 30 days
Your landlord or adviser opens a read-only copy of the case in a browser without an account. An approved responder account can attach the shared case before writing into it. Links expire after 30 days.
07
Follow-up tracking
Record what came back and add the follow-up photograph from the same viewpoint.
Illustrative sample
What the case looks like once it exists.
Case STM-0826 is an illustrative sample, not a customer. The message, the case card and the timeline are the real components.
Landlord message · draft
Illustrative sample
To
Landlord
Subject
Damp and mould in Bedroom 2: report and request for inspection (case STM-0826)
I am writing to report mould in Bedroom 2 at the property, first noticed on 2 February 2026. Four dated photographs, a description and an assessment are in the shared case linked below. The growth runs down the corner beside the window and along the reveal, with condensation on the glass in the mornings. Please acknowledge this report, arrange an inspection of the window reveal and lintel including a moisture reading, and let me know the proposed date in writing. I will keep the case updated with anything that changes.
Attached: the secure case link and the dated PDF report.
Copy message
CASE STM-0826Illustrative sample
First-floor flat, two bedrooms · Bedroom 2
England · Private rented · opened 10 Mar 2026
Lifecycle
Inspection scheduled
Risk
Action recommended
Deadline
Follow up by 28 Mar 2026
Photographs4
Report versions1
Messages3
Shares created1
Next actionby 28 Mar 2026
Confirm the inspection and add a photo of the outside wall
Reply to the landlord's proposed date, then add the missing context photo so the record is complete before the visit.
Set by the resident. No statutory timer is shown: jurisdiction and tenure are recorded but the trigger event has not been verified.
Case timeline
11 Mar 2026
Evidence Pack created
Resident
Report version 1 and a landlord message drafted.
12 Mar 2026
Case shared with landlord
Resident
Secure link sent. It expires after 30 days.
14 Mar 2026
Receipt acknowledged
Landlord
Landlord opened the case and confirmed receipt.
18 Mar 2026
Inspection proposed
Landlord
Visit proposed for 24 March to check the reveal and take a moisture reading.
How it works
Free check first. Pay only if you want the record.
Upload the photographs and answer a few questions. Your free result shows what the photographs suggest and how sure the assessment is. Add the Evidence Pack from that result: your case opens as soon as the payment is confirmed and we email you a sign-in link.
What photographs can show
Where growth or staining is, and roughly how far it extends.
Patterns that point towards condensation, penetrating moisture or a leak.
How the problem changes over time when you keep adding dated photos.
What photographs cannot show
Moisture content, wall construction or what is behind the surface.
Whether the air is harmful to anyone. We never diagnose health effects.
An official hazard rating. Only a qualified inspector can make that determination.
What the software does
Structures what is visible into extent, urgency, likely pattern, confidence and evidence quality.
States its uncertainty in plain English and lists the evidence that is missing.
Never invents a legal deadline. Legal rules come from a separate, versioned rules layer.
What people do
You decide what to record, who sees it and when to escalate.
The Reviewed Report adds a manual quality check and corrections where required.
Some problems need a person in the room. We say so when the photographs suggest it.
UK renters, private or social, who need to raise damp or mould with a landlord, letting agent or council and want a dated record rather than a folder of screenshots.
Do I have to do the free check first?
Yes. The pack is built from your free check, so the photographs and the assessment are already in it. Start the free check, and the option to add the pack appears on your result.
When do I get it?
Your case opens as soon as the payment is confirmed by our server, and we email you a sign-in link. If anything goes wrong with the payment, the page you return to says so and gives you a reference.
Will this make my landlord act?
A calm, dated, evidence-based message is more likely to get a response than a heated one, and the record helps if you need to escalate. It does not guarantee any outcome and it is not legal advice.
Is this legal advice?
No. For legal support, contact Citizens Advice, Shelter or a regulated housing solicitor. The pack organises evidence and records what happened.
What if my landlord says the mould is my fault?
The case records the building context, the ventilation and heating you have, and the pattern of growth, so the conversation is about causes rather than blame. The assessment says plainly when only an inspection can settle it.
