Contact
A clear way to get in touch.
Email us for help with your case, or call our AI phone assistant for a general enquiry. We aim to reply to email within one UK working day.
Prefer to call?
01695 317777You will speak to an AI phone assistant, not a person. It takes a general enquiry so that someone can call you back; it does not give legal advice. For questions about an existing case, email us with your case reference so we can keep a written record.
Stop The Mould Ltd · 66 Paul Street, London, EC2A 4NA · Email support: Monday to Friday, UK time.
Include in your first email
- Your case reference if you have one (it looks like STM-0000).
- Which nation the property is in and whether you rent privately, rent from a council or housing association, or own the home.
- What you need: help with the product, a question about an assessment, a data request, or a complaint.
- Nothing sensitive that is not needed. We do not need photographs by email; add them to the case instead.
Where to go
The right door for each kind of question.
- Something in the product is not working
Email with the case reference, what you expected and what happened. Screenshots help.
Email support- A question about an assessment
Tell us the case reference and which field you are asking about. If the photographs could not answer the question, the result will already say so.
Ask about an assessment- Access, correct or delete your data
Email from the address on your account. We confirm what we hold and act on the request as the privacy policy sets out.
Privacy policy- A complaint
Put 'complaint' in the subject line. The complaints page sets out how it is handled and by when.
Complaints procedure- Landlords, agents and housing providers
If a resident has shared a case with you, open the link they sent; no account is needed. For portfolio or pilot conversations, email us.
Email us
Have a mould problem now?
The fastest help is the Free Case Check, not an email. Upload the photographs and you get a structured read in minutes.