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    Housing providersPilot

    A clearer record
    for residents
    and housing teams.

    A dated damp and mould case can help residents and housing teams share a clearer record. We are inviting councils and housing associations to help test a provider workflow. Pilot scope and availability are agreed in writing.

    Join the pilot View sample case
    A housing officer making a note while a resident points to a small patch of mould at the window reveal of a flat

    What exists today

    • Residents create a dated case with photographs, a Free Case Check and a timeline, and share it with you by secure link.
    • Your staff can open the shared case read-only in a browser with no account to provision for reading. An approved housing-provider account can attach that case before acknowledging it, responding in writing or recording inspections and works.
    • Statutory timescales appear only where they apply to the tenure and nation, and only once the notification date is recorded and confirmed.

    What the pilot is testing

    • A provider view across many shared cases: which are awaiting a response, which have an inspection booked, which are overdue.
    • Exports for audit: the dated record of each case in a form your complaints and compliance teams can file.
    • Integration with existing repairs systems. Not built; we want to understand what you use first.

    PILOT WORKSPACE · ILLUSTRATIVE

    A provider view should answer one question first: what needs attention?

    Example interface · not a live provider account
    STM-0826Flat 12 · Bedroom 2Inspection bookedInspection · 24 MarRepairs team
    STM-1042Flat 8 · BathroomAwaiting responseReview responseHousing officer
    STM-1178House 4 · BedroomEvidence receivedAcknowledge caseTriage
    STM-0731Flat 21 · Living roomResolvedRecord retainedCompleted

    The record

    What a shared case looks like from your side.

    The sample below is illustrative. The public share is read-only; once an approved housing-provider account attaches the case, acknowledgements, proposed inspections and recorded outcomes can sit on the dated case record.

    CASE STM-0826Illustrative sample

    First-floor flat, two bedrooms · Bedroom 2

    England · Private rented · opened 10 Mar 2026

    Lifecycle
    Inspection scheduled
    Risk
    Action recommended
    Deadline
    Follow up by 28 Mar 2026
    Photographs4
    Report versions1
    Messages3
    Shares created1
    Next actionby 28 Mar 2026

    Confirm the inspection and add a photo of the outside wall

    Reply to the landlord's proposed date, then add the missing context photo so the record is complete before the visit.

    Set by the resident. No statutory timer is shown: jurisdiction and tenure are recorded but the trigger event has not been verified.

    Fig. 02
    A housing block with case lines from three flats joining one ordered list
    Illustrative sample
    1. 2 Feb 2026

      Problem first noticed

      Resident

      Black spots along the window frame after a cold week.

    2. 10 Mar 2026

      Four photographs added

      Resident

      Wide, medium, close-up and context views.

    3. 11 Mar 2026

      Free Case Check completed

      Stop The Mould

      Likely pattern: condensation on a cold surface. Confidence medium.

    4. 11 Mar 2026

      Evidence Pack created

      Resident

      Report version 1 and a landlord message drafted.

    5. 12 Mar 2026

      Case shared with landlord

      Resident

      Secure link sent. It expires after 30 days.

    6. 14 Mar 2026

      Receipt acknowledged

      Landlord

      Landlord opened the case and confirmed receipt.

    7. 18 Mar 2026

      Inspection proposed

      Landlord

      Visit proposed for 24 March to check the reveal and take a moisture reading.

    Pilot

    Talk to us before you buy anything.

    There is no provider price list. If the pilot fits your programme, we agree scope and terms in writing first.

    Email hello@stopthemould.com