Is this a compliance certificate?

No. It is a dated record of what was reported, what you did and when. It shows the sequence plainly. Whether that satisfies a legal duty depends on the tenure, the nation and the facts.

Which rules apply to me?

That depends on where the property is and what kind of tenancy it is. Stop The Mould shows only the rules that fit the jurisdiction and tenure recorded on the case. Awaab's Law, for example, applies to social landlords in England.

Where does the deadline come from?

From a separate, versioned rules layer, never from the AI assessment. A timer appears only once jurisdiction, tenure and the notification date are recorded and confirmed.

Landlord compliance

Respond and record, in one place.

A resident's public share is read-only. An approved landlord or housing-provider account can attach the case with the resident's valid share link before adding a response, inspection or works record. Stop The Mould shows a statutory timer only once the relevant case facts and landlord-notification date are recorded; creating a case is never treated as the legal trigger.

How landlords respond Landlord Workspace (beta)

A dated record, not a certificate: the binder kept up to date, the photographs in it. Illustrative.

What gets recorded

Five things the record holds.

Receipt: The date the case was shared with you and the date you acknowledged it.
Response: What you said you would do, and when. Replies are dated and attributed to you.
Inspection: The proposed and actual dates, what was found, and any report or photographs from your side.
Works: What was done, by whom, and when. Documents can be attached.
Follow-up: Whether the problem stayed fixed. A reopened case keeps the full history.

Illustrative sample

What it looks like when it is done properly.

Acknowledged two days after it was shared and an inspection proposed within a week. Case STM-0826 is an illustrative sample.

Next actionby 28 Mar 2026

Confirm the inspection and add a photo of the outside wall

Reply to the landlord's proposed date, then add the missing context photo so the record is complete before the visit.

2 Feb 2026
Problem first noticed
Resident
Black spots along the window frame after a cold week.
10 Mar 2026
Four photographs added
Resident
Wide, medium, close-up and context views.
11 Mar 2026
Free Case Check completed
Stop The Mould
Likely pattern: condensation on a cold surface. Confidence medium.
11 Mar 2026
Evidence Pack created
Resident
Report version 1 and a landlord message drafted.
12 Mar 2026
Case shared with landlord
Resident
Secure link sent. It expires after 30 days.
14 Mar 2026
Receipt acknowledged
Landlord
Landlord opened the case and confirmed receipt.
18 Mar 2026
Inspection proposed
Landlord
Visit proposed for 24 March to check the reveal and take a moisture reading.

Questions

What landlords ask about compliance.

Is this a compliance certificate?: No. It is a dated record of what was reported, what you did and when. It shows the sequence plainly. Whether that satisfies a legal duty depends on the tenure, the nation and the facts.
Which rules apply to me?: That depends on where the property is and what kind of tenancy it is. Stop The Mould shows only the rules that fit the jurisdiction and tenure recorded on the case. Awaab's Law, for example, applies to social landlords in England.
Where does the deadline come from?: From a separate, versioned rules layer, never from the AI assessment. A timer appears only once jurisdiction, tenure and the notification date are recorded and confirmed.

From first photo to clear action.

A record that shows you acted.

How landlords respond View sample case